Thank you for choosing service. We take great pride in delivering high-quality automotive salon services. Your satisfaction is important to us. Please read our Refund Policy carefully before making a booking or payment.

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1. Service Satisfaction Guarantee

If you are not satisfied with the results of your car detailing or treatment, please notify us within 24 hours of your service. We will assess the situation and offer a complimentary touch-up or correction where appropriate.

2. Eligibility for Refunds

Refunds may only be issued under the following conditions:

• The service was cancelled at least 24 hours prior to the scheduled appointment.
• There was an error in billing or duplicate payment.
• The service was not rendered due to our fault (e.g. technical issues, unavailability of staff).

3. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• No-shows or late cancellations (less than 24 hours notice).
• Change of mind after the service has commenced or been completed.
• Results not meeting subjective expectations after clear scope and limitations were agreed on beforehand.

4. Booking Deposits

All online bookings may require a deposit to secure your appointment. Deposits are non-refundable if cancelled within 24 hours of the appointment.

5. How to Request a Refund

To request a refund, please email customer-service@markindogroup.id with your booking reference, payment proof, and a clear explanation of your concern. Refunds, if approved, will be processed back to your original payment method within 7–10 business days.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days of approval, please:

• Double check your bank account or credit card statement
• Contact your bank or card provider – there may be a processing delay
• If issues persist, email us at customer-service@markindogroup.id

7. Contact

If you have any questions about our refund policy, please don’t hesitate to get in touch:

• Phone: 0819-1009-9811
• Email: customer-service@markindogroup.id
• Address:
  Bursa Otomotif Sunter, Jl. Yos Sudarso Kav 85 No.87-88 Blok F/7,
  Sunter Jaya, Kec. Tj. Priok, Jakarta, Daerah Khusus Ibukota Jakarta 14230